In-app notifications
- Open the bell menu and confirm the filter is not set to Read only.
- Check notification preferences for that event type.
- Verify the role includes the notification category.
Email delivery
- Check the Junk or Spam folder first.
- Confirm the recipient email is correct on the contact record.
- Verify your domain is authenticated for the sending address.
- Look for bounces on the sending report screen.
SMS delivery
SMS failures usually come from an unverified sender ID, low balance or an invalid number. The SMS log shows the provider status for each message.
Tip
Enable the delivery webhook so failed messages surface in your automation monitor.