Support Centre
Report an issue, ask how to do something, or request an improvement. Every request gets a ticket, a real owner, and honest updates until it is resolved.
Raise a request
The more detail you share, the faster we can help. Include what happened, what you expected, and when it started.
Support hours are Monday to Saturday, 9:30 am to 7:00 pm IST. Tickets raised outside hours are picked up the next working day.
How it works
A simple, transparent process — you always know where your request stands.
Your request is logged with a ticket number and routed to the right team based on the product, type and priority you selected.
Our engineers reproduce the issue, review logs or guide you through setup steps. Complex cases get a dedicated owner.
The fix or answer is delivered, and we confirm with you that everything works before closing the ticket.
Closed tickets stay in your history, and critical issues get a follow-up check so they do not come back.
Our promise
The working agreement behind every support interaction.
You get a ticket number, a real owner, and progress updates — never a silent inbox.
If something needs a change or extra time, we tell you plainly instead of guessing.
Every interaction links to the same account, so you never repeat your story.
We track response times and use them to improve, not just as a headline number.
Most questions are answered in the documentation — try these before raising a ticket.
