Reset a forgotten password
- Open the sign-in screen and select Forgot password.
- Enter the email tied to your account.
- Open the reset link sent to you and choose a new password.
- Sign in and confirm your recovery email is current.
Tip
Reset links expire quickly — request a fresh one if yours has lapsed.
Account locked or suspended
Repeated wrong passwords lock an account for a short window. If you still cannot sign in after the window, ask your admin to confirm the account is not suspended.
Warning
Admins should verify identity before reactivating — suspended accounts are often suspended for a reason.
Session and browser issues
- Clear cookies for this site and retry.
- Disable strict ad-blockers that strip the login cookie.
- Try a private window to rule out extension conflicts.
- Check that your device clock is set to automatic time.